At Aaran House, we constantly improve, redecorate and try to innovate. We decided over Winter to switch our former twin room on the top floor with the former double room alongside. We purchased brand new beds, mattresses, bedding, fitted new curtains – in short we replaced nearly everything in both updated rooms. In particular, we put in a brand new bathroom in the new double, our updated room 5. It cost us a lot but we think it was worth it
Five Star Reviews
Our first guests loved the updated room 5 – see their review –
Our 2nd guests in the new updated room also loved their stay
Google and Trip Advisor cheerfully published libel
The fourth guests in this room wrote the 10/10 review below. They were followed, two days after, by a rather unpleasant guest (Aayesha Mohommad). She wrote a scurrilous and potentially libellous review on google and trip advisor, because we did not serve her breakfast in bed! Her first 3 attempts were taken down by google on legal grounds. So she posted more reviews under the name cameron stichbury. She claimed the brand new bathroom was mouldy – REALLY! Trolls have no imagination.
Trip Advisor repeatedly refused to take down the Stichbury review but, suddenly after some weeks it disappeared. We reviewed TripAdvisor and they immediately contravened all their own policies. They bullied Trust Pilot to take down our genuine review, demanding to know our identity. Famously, TripAdvisor guarantees reviewer anonymity (Hah!) You just cannot please some people! Ironically, removal of that troll review boosted our ranking and we won a Certificate of Excellence Award for 2019 – and here it is –
At least our 4th guests loved the updated room, 2 days later-
We just received a Yelp review for the same updated room, dating from a few days before booking.com allowed us to change the name of the room online on 13th February – and it’s another 5/5 fabulous score –
-Following implied threats, false accusations and abuse from several major internet companies and SEO “Gurus”, we have stopped trying to report fake reviews. Basically, the internet is determined to protect its income, however it may be derived.
On a different theme, just yesterday, (16th July 2019), we were surveyed by drone, externally, following internal detailed surveys. Hopefully, the detailed reports will add further weight to our theme of developing Room 5 to the best potential.